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PRIVACY POLICY

Privacy Policy

This policy applies to any users of Urbanspaze services anywhere in India, including any users using Urbanspaze’s apps, websites, features or other services or its affiliated partners and service centers across India.

This policy also applies to any Customers/Users of the services of Urbanspaze or its affiliates anywhere in India, and to anyone else who contacts Urbanspaze or otherwise & submits information to Urbanspaze either through app, phone ,or website.

Urbanspaze collects:

  • Information that you provide to Urbanspaze such as when you create your account and profile on the website or on the application on your mobile.
  • Information created when you use our services, such as location, usage and device.
  • Urbanspaze collects information when you Create or update your Urbanspaze account, which depending on your location which includes include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, and photo.
  • Information about your vehicle or insurance (for driver partners).
  • Consent to a background check for companies that are on boarded as partner to the Urbanspaze to provide the services to the customers.
  • Urbanspaze may collect information when you reach out to the Urbanspaze or its affiliated service providers,partners & customer support/ Customer care centres.
  • Urbanspaze will collect and retain information that is being sent to you from time to time as part of the survey to seek user information to improve the services or enhance the user experience.
  • Urbanspaze collects information based on your location, Urbanspaze may or may not provife a location based services however Urbanspaze may Enable features that require Urbanspaze access to your address book or calendar.

Urbanspaze collects Information created when you use our services, This includes, Location Information Depending on the Urbanspaze services that you use, and your app settings or device permissions, Urbanspaze may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

  • Urbanspaze collect transaction details related to your use of our services.
  • Urbanspaze also uses the log file like other website or mobile application servers which is the standard measures. When you interact with our services, we collect server logs, which may include information like device , access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Urbanspaze will use them to analyze trends , and will make use of the same to administer the apps and the website, track a user's movement and gather broad information.

Intended use of information

Urbanspaze collects and uses information to enable reliable and convenient and better service to our customers/users and potential customer this may include.

  • Enhance services
  • Improve customer support
  • Product research & development
  • Enable communication between Urbanspaze, or its affiliates
  • To provide promotions or contests
  • For legal proceedings

Service Enhancement

Urbanspaze uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

  • Enable services, and other services associated or as requested by the customer/ user/potential customer.
  • Process or facilitate payments for those services.
  • Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
  • We collect information from service provider/ partner’s/affiliated devices to identify how is our application being used to provide the service and how the services and users experience can be enhanced both for our customers/users & our affiliated service provider & affiliated partners.

Customer support

Urbanspaze may record customer support calls after notice to you and with your consent to assist with better service such as

  • Direct you and your call to appropriate customer support person
  • Investigation of the issue
  • Improve our customer support responses
  • Internal training and Quality improvement purposes

Product development

We may use the information we collect for testing, research, analysis and further product enhancement & development. This allows us to improve our services, develop new features and products.

Communications with Urbanspaze and its affiliated partners and service providers

Urbanspaze uses the information we collect for communication with Urbanspaze Between our users &service provider affiliated partners.

Urbanspaze may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates any related awards, and serve you relevant ads and content about our services and those of Urbanspaze and our business partners.

Legal requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Urbanspaze’s services, or as otherwise allowed by applicable law.

Cookies

Urbanspaze and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy. Cookies may be used for

  • User Authentication
  • Remembering user preferences and settings
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

Information Sharing & Disclosure

Some of Urbanspaze’s, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, service providers partners, or for legal reasons as and when required and requested or in the event of a dispute.

Urbanspaze may share the information we collect

  • If you are a service requester and a service provider using the Urbanspaze app and its associated apps, we may share your first name last name, vehicle number, make and model of the vehicle, email, phone number your location, and average rating given by customers.
  • If you are a Service provider, we may share information with your end customers/users/potential customer including your name and photo , phone number, current location, your average rating provided by customers and contact information (depending upon applicable laws).
  • When you communicate with us through communication channels using social media platforms, your communications may be viewable by the public.
  • We share information with our partners, service providers and affiliates to help us provide our services or conduct data processing on our behalf.
  • Urbanspaze may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.

Information Retention & Deletion

Urbanspaze retains your information while your account is active, In certain case We may retain your information. Even when you have deleted your account for purpose as laid down by the law or other purposes as mentioned below.

  • If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
  • If we are required to by applicable law; and/or in aggregated and/or anonymized form.

Information Protection

Urbanspaze implements standard measures ensure the data and information protection against unauthorized access to and unlawful interception of Personal Information. However, application or internet site can fully eliminate security risks.